POLICIES & GENERAL INFORMATION

We accept cash, check, Visa, Mastercard, Discover & American Express

All of our work is guaranteed

HOURS:

By Appt Only

LEGALITY:

All animals dropped off to Werner Family Taxidermy require proof of legality, including but not limited to taxidermy stubs (required on all Nevada big game), hunting tag and/or license, game ranch receipt, etc.  Proof of legality is required at time of drop off; animals without this information will be turned away.  If animal is dropped off after hours requirements still apply.  Failure to provide proper information will result in a cancellation immediately.

DEPOSITS:

A minimum 50% deposit is required at time of drop off.  After hour drop offs will have 72hrs within to pay their deposit.  If not paid within 72hrs of drop off your service will be cancelled, and a cancellation fee may apply. After 30 days without a deposit, storage fees of $5.00/day will be applied to the cancellation fee; after 60 days without a deposit, your order will be cancelled and considered abandoned and will be subject to being sold.

TURNAROUND TIMES:

Turnaround times are estimated and are subject to change, due to seasonal demands, third parties, and other factors.  Turnaround times cannot be guaranteed.  All mounts are completed in chronological order, based on when deposits were received; turnaround time does not start until complete deposit is received.

STORAGE FEES:

After 30 days, mounts will be charged a storage fee of $10/week; after 60 days, mounts will be considered abandoned and become property of Werner Family Taxidermy.   Abandoned mounts will be sold to recoup costs and all money paid will be forfeited to customer. Any order that goes beyond 30 days will be charged a storage fee Any finished mount that has been completed for over 30 days, we will make final contact with a certified letter with instructions ids sent to you after 3 attempts via phone or post card.  It is your responsibility to make sure that we have you correct phone and address.

STORAGE FEES FOR AFTER HOURS DROP OFFS:

After hour drop offs will have 72hrs within to pay their deposit.  If not paid within 72hrs of drop off your service will be cancelled, and a cancellation fee may apply. After 30 days without a deposit, storage fees of $5.00/day will be applied to the cancellation fee; after 60 days without a deposit, your order will be cancelled and considered abandoned and will be subject to being sold.

POSES & CHANGES:

Poses must be decided within 30 days of drop-off.  After 30 days without this information, the pose will be considered “taxidermist choice”; if the animal is mounted as taxidermist choice and you want to make changes once complete, your order will be subject to remount charges.  Any changes made after the order is placed may or may not be honored, depending on the stage the mount is in at the time of change.

COMPLETION:

Completed orders must be picked up and paid in full within 14 days of first notification.  No work will be released from the studio until the balance is paid in full.  After 30 days, mounts will be charged a storage fee of $10/week; after 60 days, mounts will be considered abandoned and become property of Werner Family Taxidermy.   Abandoned mounts will be sold to recoup costs and all money paid will be forfeited to customer.

CANCELLATION:

All cancelled orders are subject to 1.) a cancellation fee of at least $50.00, 2.) additional fees for any services rendered and/or storage, and 3.) loss of deposit.  If any order is cancelled after 14 days, you will lose all of your deposit.

DAMAGE:

Werner Family Taxidermy, its owners and/or employees, will NOT be held responsible for loss or damage of specimen(s) or other items resulting from: flood, Acts of God, other circumstances beyond our control, or third parties.

TANNERIES/THIRD PARTIES:

Tanneries do not guarantee the results of any hide nor assume any responsibility for loss or damage, such as slippage, hair loss, holes, rot, etc.  Holes in tanned hides will not be sewn unless requested by the hunter/owner (additional fee required). No tannery assumes any responsibility for loss or damage.

RETURNED CHECKS:

Checks returned for any reason will result in a $75.00 returned check fee.

SHIPPING:

Shipping charges are not included in the cost of the mount.  Mounts that are shipped are not guaranteed by Werner Family Taxidermy; damaged items must have a claim filed through the shipping company (UPS Store).  All shipped items will be professionally packed by the shipping company (UPS Store) and insurance coverage will be purchased for the cost at time of payment to shipping company (UPS Store); insurance coverage is determined by you the customer. Werner Family Taxidermy will deliver item to shipping company (UPS Store) after balance owed is paid.

If you need to file a claim, photos of the packaging will be required; we suggest taking photos of the box when it arrives prior to opening it, making note of any damage to the outside of the box.  All packaging, including any wrap and packing material, must be kept if filing a claim, as it will be looked at by a claims adjuster from shipping company (UPS Store).

As always, we thank you for your business!